Shangri-La Sanya, Sanya

The room was quite spacious and comfortable, but not up to the standard I expected from other Shangri-la hotels. The balcony lacked furniture, and the mini-bar was not well-stocked. Room service was slow, and there were some issues with the club services. However, the upgrade was worth it, offering access to the club lounge and buffet afternoon tea.

My stay at the hotel had its highs and lows. The room was very spacious with a large balcony, great amenities, and a sofa bed for the kids, but some aspects fell short of my expectations. The horizon room could use more comfort and updated furniture. Although room service was slow, the club breakfast was nice. The hotel's location may not appeal to everyone due to the lack of nearby activities, but it was well-organized for parents. Dining was a mix of quality and limited choices. The facilities offered were varied, with some hits and misses.

I had a mixed experience at the hotel. The rooms were average for the price, clean, and comfortable, but not up to the standard I expected. The balcony lacked furniture, the mini-bar was disappointing, and the décor felt dated. While the room service was slow, the club breakfast was nice, but I missed out on the à la carte menu on my first day. The atmosphere at the hotel was delightful, especially for families enjoying the summer nights. However, the lack of information on club activities and limited cocktail hour options were drawbacks. I may not return unless with kids to enjoy the facilities and live music.

My stay at the hotel was a mix of good and not-so-good experiences. The rooms were comfortable and clean, but lacked some expected amenities. The service, while friendly, seemed unprofessional at times, and the unruly crowd was a downside. The location was peaceful but lacked activities. Dining had its ups and downs with limited choices. Overall, the hotel had its strengths but also areas that need improvement.

The hotel offers a lovely ocean view, but the room comfort falls short with dated furnishings and limited amenities. Service is warm and impeccable, though some aspects need improvement. The location is well-maintained but might not appeal to all guests. The dining experience is outstanding, but overwhelmed during peak times. Overall, the facilities are satisfactory but not exceptional.

My stay at the hotel was a mix of positives and negatives. The room was clean and comfortable, but it didn't quite meet the luxurious standard I've experienced at other Shangri-la properties. The service, while mostly pleasant during check-in and check-out, lacked a professional touch in some aspects. The location was lovely, but the presence of children in the adult-only pool was a downside. The dining options were immense, but there were complaints about the lack of variety. Overall, the facilities were decent, though some areas needed improvement.

The hotel is sprawling across a vast green landscape with palm trees, multiple pools, a sand pit, and beach access. While the check-in was a bit delayed at 3 pm, the room was decently comfortable and clean, though not quite up to the usual high standards of Shangri-La. Some amenities were lacking, like a hard bed and dated furnishings, and service could be improved with faster room service and better communication about club offerings. The cocktail hour was a bit chaotic with limited drink choices, and the gift shop had an odd selection of alcoholic beverages reminiscent of the '80s.

I had a wonderful stay at the hotel. The rooms were clean and comfortable, with lovely flower and animal-shaped towel decorations. The cake was a nice touch, and the room size was perfect, with a sofa that could be pulled out as an extra bed for kids. The staff were smiling, friendly, fluent English speakers, and very caring with kids, providing great amenities. However, they did use smelly detergents to clean even while we were eating, which was a bit off-putting.

My stay at the hotel was a mix of highs and lows. The rooms were comfortable and clean, but not up to the usual Shangri-la standards. The Horizon Lounge experience left a lot to be desired, with issues like cleanliness and limited drink choices. However, the service was friendly overall, even though there were some misses with room service and club offerings. The location was beautiful but misrepresented the adult-only pool. Dining was decent, though lacking variety. Facilities were average, with some hits and misses.

The hotel was new and comfortable, although we wish we could stay on a non-smoking floor. The room was spacious enough to accommodate all of us. However, some aspects such as the hard bed and dated decor didn't meet my expectations. The club service had its ups and downs with delays in room service and lack of information about available amenities.